smartlink.secure.directUltra Secure Direct

-- Account Details Property Details Users Activity Time Schedules Downloads Alarm Control Zones Live Video Recordings Camera Settings Device Control Device Settings Energy Settings Personalize Scene Event Schedule Last Login: 1 Frequently Asked Questions What is a zone? While your security system typically monitors your whole home, a zone is a sub-section of your home. Zones are usually set up as a room, section or specific door or window. They often contain only one sensor, but can also contain multiple sensors, depending on how your technician set your security system up. If any of the sensors within a zone are triggered, the whole zone is considered open, and you will have to bypass that zone in order to arm your security system. What is bypassing? When you bypass a zone, you are telling your security system to ignore it in relation to the arming functionality. This allows you to still arm your home while a zone, such as a window remains open. -- Troubleshooting Introduction to Security The security page allows you to arm and disarm your security system remotely. There are two common arming states for most alarm panels, "Arm Stay" and "Arm Away". Arm Stay will typically arm your home perimeter only, allowing you to move about within your home, without the motion detectors tripping the alarm. Arm Away, in contrast will monitor your entire system, sounding the alarm when any contact or motion sensor is triggered. When pressing Arm Away or Arm Stay, your -- Alarm Control -- From the Alarm Control page, you can arm and disarm your security system, as well as see the status of your panel and zones. Alarm Control The Alarm Control section contains the following options, depending on the status of your security panel: Arm Away — This will set your panel to Arm Away mode. Typically when arming away, this will turn on your security system and monitor all zones including internal zones containing motion sensors. Arm Stay — This will set your panel to Arm Stay mode. Typically this will arm only the perimeter zones of your home, keeping you free to move about inside. Arming — This icon will appear temporarily as your system arms. Depending on your security system exit delay, this will automatically change to "Disarm" once your system successfully arms. Disarm — This will disarm your security system Offline — This will only appear if there is no communication with your security panel. System Status The system status section contains the following: Panel Status — This is the status reported back from your security panel. Communication — This is the status of your connection to the panel. When working correctly, this should be "Online". System Status — When your system is working correctly, this value should be "OK". Zone Status — This will list any open or bypassed zones Panel Setting (Helix Only) This section only appears if you are using a Helix panel, and contains only one option: Global Chime — You can turn on and off the chime sound emitted from your Helix panel when you arm or disarm Zones The Zones page lists all of the zones on your security system, along with their current status. If supported by your security panel, on the right of each zone listed there will be bypass button. You can use this to bypass or return a zone to active. Live Video The Live Video page enables to view live footage from your security cameras, as well as view recent recordings. Cameras Your cameras will be listed under the Cameras section. If online they should also display a recent snapshot. Click the snapshot to view the camera live. Alternatively, you can select the checkboxes below multiple cameras, before clicking the Multi-view button. This will allow you to view multiple cameras simultaneously. Video After selecting a camera, the Video section will appear. It contains a live video feed from your camera. Below the live camera feed, you will find the following options: Note — Some functionality may be limited depending on which camera you are using. Snapshot — Clicking this will take a still image (.JPG) of the current video frame. From the pop-up preview, you can right click and save the image. Flip — This will flip the video footage vertically. Mirror — This will flip (mirror) the footage horizontally. LED On/Off — This will turn on or off the LED light on the front of your camera. High/Standard — This will switch your video quality between high definition and standard definition. Multi-View From the Multi-View page you can simultaneously view live footage from multiple cameras. Click the back button to return to the main Live Video page. Recent Video Events This contains a short list of your most recent recordings. You can view the full list from the Recordings page. Recordings This page allows you to view and search for past recordings. Settings You can filter your recordings list by setting a specific date and time range or camera. The following options are available: Start Date — Select the first day in your search range. Start Time — Select the time of day on your start date. End Date — Select the last day in your search range. End Time — Select the time of day on your end date. Events — Choose between Recorded Events or Saved Archives. When viewing a recording, you have the opportunity to save it to the archive. See Recordings section for more on archives. Video Archives Allowed — Lists the total number of allowed archived recordings as well as your overall percentage of that limit. Archives are limited by the number of recordings, regardless of the length and disk space they consume. Like a DVR, older recordings are removed to make room for newer ones. Archiving a recording will save it until you manually delete it. Recordings In the Recordings section you will find your history of recordings grouped by day. By default the list includes all recordings starting with most recent. You can filter these results by adjusting the parameters in the Settings section above. Expanding each list item will reveal all recordings from that specific day. Clicking on any item will take you to the Video Playback page where you can watch back the recording. Each item also has a checkbox. You can select one or more recordings, or check the Select All checkbox to select all recordings. Clicking the Archive button in the Recordings section header will add all currently selected recordings to archive. Archived recordings are kept permanently until you manually delete them. You can view all archived recordings by setting the Events radio button to Saved Archives in the top Settings section. Video Playback The Video Playback screen allows you to view, rename, download, archive or delete a video recording. The following options include: Download — Download your recording as an .MP4 file. Play — This will play the recording back. Archive — Archive your recording. Delete — Delete your recording. Save — After updating the description (name) of your recording, Save will save the changes. Camera Settings From the Camera Settings page you can add, configure or delete cameras from your system. Camera List Expanding each camera in the list gives the following options: Support — When toggled on, this allows support staff the ability to view the live feed from your camera. This can sometimes be required to help troubleshoot any issues you may have. Network — A pop-up window will appear. This can be used to troubleshoot the speed between the camera and server. Reboot — This will reboot your camera. Edit — This will refresh the page where you can configure the General Settings, Camera Password and Wireless Configuration of your camera. Delete — This will remove the camera from your system. General Settings Clicking Edit in the General Settings section header will reveal the following settings: Name/Location — This is your camera name. Description — Your camera description. Link to Sensors — You can set your camera to record when a specific sensor, such as a door, is activated. You can choose one or ...